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As times changed and shopping moved online, we adapted too. We became PB Shop, an online bookstore that now has the pleasure of sending thousands of titles to book lovers around the world. Though we've grown, our roots as a community of local book enthusiasts continue to guide us, and we take great pride in our work.

In 2020, we marked two special occasions: our 20th anniversary and our first year as a fully employee-owned company, after becoming an Employee Ownership Trust (EOT) in September 2019. We believe, as Helen Keller so wisely put it, that “Alone, we can do so little; together we can do so much.” This spirit of collaboration is something we hold dear.

    Frequently Asked Questions 

    Ordering & Payment

    1. How do I place an order?
    Simply browse our website, add your chosen items to the basket, and follow the checkout process to complete your order. You’ll receive a confirmation email once your order is placed.

    2. When will I be charged for my order?
    We don’t charge you until your order has arrived at our facility. If, for any reason, your order cannot be fulfilled, we’ll notify you, and the funds will be released back into your account.

    3. Can I amend or cancel my order after it’s placed?
    Yes, you can amend or cancel your order by contacting our Customer Service Team as soon as possible. We’ll do our best to make the changes before your order is dispatched.

    4. Is postage included in the price of my order?
    Yes, postage is included in the item price. If you change your delivery address to another country, postage and any applicable taxes will be recalculated and added to the final price.

     

    Shipping & Delivery

    5. When will my order arrive?
    Delivery times vary depending on the item’s location. You’ll see the estimated delivery time for each item on its product page. Once your order has been dispatched, you’ll receive a confirmation email with tracking details if available.

    6. Do you deliver internationally?
    Yes, and shipping is included in the price for the following countries: UK, France, Belgium, Germany, Ireland, Netherlands, Portugal, Spain and Sweden. Delivery costs and times may vary depending on the destination. The final shipping cost will be calculated at checkout.

    7. How do I track my order?
    Once your order is dispatched, we’ll send you a tracking number (if available) via email. You can use this to track the progress of your delivery.

     

    Returns & Refunds

    8. What is your returns policy?
    If your order isn’t what you expected, please contact our Customer Service Team to arrange a return. 

    9. How long does it take to receive a refund?
    Once we’ve received and processed your returned item, your refund will be issued within 5-7 working days. The funds should appear back in your account shortly thereafter.

     

    Account & Wishlist

    10. How do I create an account?
    You can create an account by clicking on the 'Sign Up' button on our website. Fill in your details and you’ll be ready to start shopping!

    11. How do I add items to my wishlist?
    When you find a book you love, simply click 'Add to Wishlist'. You’ll need to be logged in to your PBShop account to use this feature. You can also share your wishlist with friends and family for special occasions.

     

    Sustainability & Eco-Friendly Practices

    12. What are you doing to reduce your carbon footprint?
    We use a virtual inventory system, meaning we only move stock when necessary, reducing unnecessary shipping and storage. We also use recyclable packaging materials wherever possible to minimise waste.

    13. What happens to unsold books?
    Books that we cannot sell are donated to schools, libraries, and charities, ensuring they reach those who need them most.

     

    Getting in touch

    14. How do I contact Customer Service?
    You can reach our Customer Service Team via email (customercare@paperbackshop.co.uk), phone, or the contact form on our website. We’re always happy to help with any questions or concerns you may have.

    15. Can I visit a physical store?
    PBShop operates exclusively online. However, our friendly team is always available to assist you as if you were visiting a bookshop in person.