As the UK’s first fully virtual bookseller, we take pride in doing things a bit differently. Our unique approach means we partner with a wide range of suppliers to offer the vast selection you see on pbshop.store.

When you place an order with us, we then place an order with our suppliers. The item is sent to us, where we lovingly package it and send it on its way to you.

It’s a simple process that’s also kind to the environment, as we only move stock when it’s needed, helping to reduce our carbon footprint.

Because each item may come from different locations, you’ll always see its specific delivery time on the product listing.

When it comes to payment, we won’t charge you until your order has arrived at our facility. If, for any reason, our supplier is unable to fulfil your order, we’ll let you know straight away, and instead of waiting days for a refund, you’ll simply see the funds reappear in your account.

We believe this is a better way of doing things.

We’re committed to providing excellent service, so please don’t hesitate to contact us with any questions—or just to say “hello.” We’re always happy to chat.

We aim to offer the same friendly service you’d expect in a bookshop, with our team on hand to assist you. However, if you prefer to browse in peace, we’ve provided some popular topics below.

Postage Costs

Postage is included in the price of your item—we don’t claim it’s free. If you change your delivery address to another country, postage and any applicable tax will be recalculated but still included.

Returns

If your order isn’t quite what you expected, please get in touch with our Customer Service Team, who will guide you through the return process. Alternatively, you might consider passing the book along to a friend or family member, helping us all do our bit for the environment. As Greta Thunberg reminds us, “Together and united, we are unstoppable.”

Invoices

If you need an invoice, we’ll email it to you once your order has been hand-packaged and dispatched.

VAT

If VAT applies to your order, it’s already included in the price you see at checkout, based on your location. If you need to change the country, we’ll adjust the VAT accordingly. A detailed breakdown will be shown at checkout and included in your invoice.

Amending Your Delivery Address

Moving to a new home? You can easily update your address details on our website. Just head to the address book in your account, add a new delivery or billing address, and we’ll take care of the rest.

Cancelling or Changing Your Order

Ordered a gift only to find they already have it? Made a mistake with your order? No worries—just contact our Customer Service Team, who are ready to assist.

Wishlist

Spotted a book that’s just right? Planning ahead for birthdays or Christmas? Simply click ‘add to wishlist’ so you can share it with friends and family. It’s the perfect way to make gift-giving even more magical, for a book is a dream you hold in your hand. Just be sure you’re logged into your PBShop account.

Once again, we encourage you to reach out to our Customer Service Team with any queries you might have.